Packaging Instructions For Your Computer or Laptop

After you have lodged a claim with your insurer and issued with a claim number you will be contacted by a Connect NZ representative to arrange the collection of your damaged equipment. 
You will receive the following items via the courier:

  • High impact box.
  • Packaging for protection.
  • Welcome letter with instructions.
  • Courier Return Ticket.

Alternatively, if you have access to email and printing and have adequate packaging, we can send you a courier ticket electronically as a PDF file to further speed up your claim's process.


  • Package your equipment carefully into the box provided.
  • Place the Courier Return Ticket on the box covering the original ticket.
  • Label box with your address and claim number on the outside.
  • Call Courier Post on 0800 268 743 to arrange a collection time that is suitable for you.

If it is more convenient you can deliver the computer or laptop to your local Connect NZ Office.

For any queries about your claim please call 0800 112 333.

We understand that it is inconvenient to be without your computer so it is our mission to turn around your claim as quickly as possible. We will have your computer thoroughly assessed and a report sent to your insurer as fast as possible.

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