Claims Process

The Insured parties responsibility

  • You lodge a claim with your insurance provider.
  • A claim number is provided to you.
  • Connect NZ will contact you to organise the collection or drop off of your equipment.
  • You will be sent a box and packaging with instructions.

Connect NZ

  • Package arrives and items and documentation logged as received.
  • Insurance provider updated of goods arrival.
  • Technician undertakes full assessment, report written.
  • Connect NZ claims team send damage reportto insurance company.
  • Insurance company approves or declines the claim.
  • Connect NZ contact you to advise.
  • Excess paid if required.
  • If approved parts are ordered or replacement unit shipped.
  • Parts fitted and full system test completed.
  • Repaired unit sent back to insured.

For any queries about your claim please call 0800 112 333.

We understand that it is inconvenient to be without your computer so it is our mission to turn around your claim as quickly as possible.

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