 VOICE SOLUTIONS - AVAYA
Avaya is recognised as the world leader in communications technologies which are proven, innovative and of unparalled performance in service delivery and business continuit. Over 90% of the FORTUNE 500® companies depend upon
Avaya for their mission critical communications.
Communications center
Zeacom Communications Center is a Unified
Communications solution that allows every individual
to manage their communications more effectively,
improving the quality of customer interactions,
increasing personal productivity and enhancing
collaboration across the business enterprise.
Through its offices in the United States, Australia,
New Zealand and the United Kingdom, Zeacom serves
over 2,000 customers in 24 countries.
Connect’s Avaya Credentials
- 2004 - Avaya Business Partner of the Year Avaya Technical Excellence
- 2005 - Avaya Business Partner of the Year Avaya Technical Excellence
- 2006 - Avaya Business Partner of the Year Avaya Technical Excellence
- 2007 - Avaya Business Partner of the Year Avaya Technical Excellence
- 2008 - Avaya Business Partner of the Year Avaya Technical Excellence
Global strength, local passion
Connect NZ, founded in 1979, has grown to become a
leading supplier of technology systems for voice, imaging,
multi-media and data. Our growth and our strength are the
direct result of the skilled and dedicated members of our
team, and our strong working relationships with two of the
world’s leading technology vendors, Avaya and Zeacom.
We are particularly proud of our relationship with Avaya - the
world’s leading provider of voice, converged communications
and contact centre systems. With the recognised best small to
medium enterprise system on the planet - Avaya IP Office - we
are helping New Zealand businesses to do business how they
want, when they want.
We are delighted to be able to offer ZCC, Zeacom’s suite
of Unified Communications applications, in conjunction
with the Avaya IP Office platform.This empowers your
organisation with the ultimate communications solution
which spans across your entire enterprise from the basic
desktop user to a fully virtualised Multimedia Contact
Centre across multiple sites.
And, with our depth of experience across every imaginable
industry with organisation's from a few to a few thousand
personnel, we understand how critical it is to have systems
that work flawlessly every time whether you are making or
taking a call, leaving or retrieving a message from your office,
or from another site, city or country.
Connecting New Zealand businesses to their customers,
their suppliers and their colleagues.That’s what we do, and
Avaya helps us do it.
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Brent Page - Managing Director |
With the world’s best IP telephony system and our resolute and
immutable commitment to service and delivery, Connect NZ
has been able to grow to more than 200 people supporting
more than 12,000 connected customers around the country.
Connect NZ and Avaya IP Office are leading the way - Connect NZ is New Zealand’s largest Avaya IP Office provider
because we have invested in people that understand the
benefits this technology brings to our customers.
1. Customer contact
The Internet, e-business, wireless communications and a
host of other advances are giving businesses more choices
in the way they manage their customers. Avaya IP Office
enables you to take advantage of a wide range of capabilities
from consolidating local/wide area networks, remote access
and mobile extensions, and integration to sophisticated
communications applications which integrate into Microsoft
Outlook and Microsoft CRM. Naturally, a full call centre suite is
available as part of IP Office.
2. Improved bottom line
The wide range of customer service and communications
applications that are possible with Avaya IP Office deliver
economic and operational benefits – lower network costs
through trunk consolidation, toll bypass between sites, self-
administration and management. IP Office also enables audio
/ video conferencing for more productive use of your peoples’
time, lower travel costs through collaborative applications,
higher customer retention rates.
Customer Quotes - “We bought an Avaya IP office and Connect NZ did a great job of understanding our needs.
Their delivery lived up to the promise. Installation went very smoothly and post-implementation
support has been great. I have found Connect NZ to be very, very supportive and reliable.” Jean McAlevey - Engineering, Printing and Manufacturing Union, Wellington
3. Evolves with your business
With Avaya you are able to choose either Digital,IP, analogue,
or any combination of the three. It allows you to deploy the
technology which best suits the requirements for individual
users, and allows the system to evolve along with your
business. Converging LAN/WAN networks, if only for internal
communication, can have significant financial benefits.
However, while advances in IP telephony are being made at
an incredible rate, how quickly you wish to take advantage of
these advances is entirely up to you.
4.The virtual enterprise
Today, businesses are more virtual, more collaborative, and
more reliant on an extended network of partners, suppliers
and employees spread across remote locations. Avaya IP
Office supports these critical applications and delivers the
networking and remote access capabilities that enable
extended enterprises to collaborate and communicate
reliably.With IP Office, everyone in the organisation has access
to the full IP Office capability whether they are working in a
branch, remotely at home or travelling around the country.
Customer Quotes - “We looked at the market and the Avaya offering was more mature than the others which
had a bunch of third-party add-ons. Any technical organisation is only as good as its support,
and Connect NZ’s support was outstanding, and continues to be so. The project was a blazing
success – a very successful outcome.The people at Connect NZ are competent, capable,
technical and a pleasure to deal with.” Bruce McPhail - Trustees Executors, Wellington
Avaya IP Office has it all
Built from the ground up specifically for small to medium
sized businesses IP Office has won arguably every
technology award worth having…and it is no wonder. It is
an all-in-one, modular phone system that has everything a small
to medium sized enterprise could want. Easily maintained,
and at an affordable price.
Unlike traditional PABX switches or IP only solutions, IP
Office provides investment protection and fills the gap
between circuit-switched PBX's of yesterday and the IP-only
solutions of tomorrow. It can be used as a standard PABX or
as an IP system with IP phones…or a combination of both.
The choice is yours - migrate to IP when you’re ready.
Avaya IP OFFICE at a glance
| Ready to Grow |
2 ~ 360 Extensions – VOIP / Digital / Analogue or any combination |
| Call handling
and messaging |
A range of on-board or PC based messaging solutions, including MS
Outlook calendar based greetings, auto attendant and Interactive
Voice Response. Integrate messaging and advanced call handling
into your customer services operations; handle voicemail and email
in a single mailbox. |
| Communication with
your customers |
Set up a formal or informal customer service centre. Integrate your
customer database into your call handling. Better manage the quality
of your customer interactions. |
| Work anywhere |
Give your employees all the communication capabilities they have
at the office whether they are working from home, a hotel or a
remote office. |
| A complete
conferencing solution |
No more fees to outside conferencing service providers. Get web and
audio-based conferencing facilities that are easy to set up and use. |
| Simple
administration |
Windows-based, menu-driven tools cut the time and expense
of administration. |
| Proven performer |
Over 2000 phone systems now installed in New Zealand (Jan 2007) |
Customer Quotes - “Fantastic! Great service.They made sure we were always happy. I would thoroughly
recommend Connect NZ.“
Paul James - NZ Assn Credit Unions, Auckland
Connect NZ National Support
Our customers know they are in safe hands with a national
support group based in all the main centre's. Our attitude
is simple – “of course we can do it” with a solid capability of
technical specialists.
We know that your telephony solution is designed to
Connect NZ National Support
Our customers know they are in safe hands with a national
support group based in all the main centre's. Our attitude
is simple – “of course we can do it” with a solid capability of
technical specialists.
We know that your telephony solution is designed to
connect your people to people, first-time, every time. We
also understand that no two businesses are the same
and that even the individuals within a business will have
different communication needs depending upon what
they are doing and where they are doing it – in the office,
on the road, or at home.
We know you rely on us to be available to resolve any
difficulties which may arise. Our “of course we can”
attitude focuses on hassle-free service, to keep you
connected. Always. If you’d like to hear more about our support team or want
a personal commitment from our Service Manager in your
area, please give them a call. They’d be delighted to hear
from you.
Customer Quotes - “We have had very good service from Connect NZ, particularly on the technical side.They are very
reliable. Connect NZ have always been very professional in everything they do.” Aynsley Ross - Auckland Cancer Society, Auckland |
